How can we help?
Here you will find answers and help to resolve any issues. If you need hands-on guidance, our friendly support is just a call or email away.
Our mission is to provide you with a higher level of technical support. We encourage you to use our site to find valuable information to help you troubleshoot common user problems, review our frequently asked questions, access technical notes, or send us a suggestion as to how we can improve upon our service.
Contact Support
Contact Technical Support
The Technical Support Team
Mamoun Elkhalifa
Tech Support Specialist and Product Developer
support@mercodia.com
Johan Lagmo
Product Developer
support@mercodia.comOpening hours
- Mon – Fri
- 08.00-16.00 CET
- support@mercodia.com
Days when Technical Support is closed (2026):
- 1 Jan – New Year's Day
- 6 Jan – Twelfth Night
- 3 Apr – Good Friday
- 6 Apr – Easter Monday
- 30 April – Valborg
- 1 May – International Workers' Day
- 14 May – Ascension Day
- 15 May – Closed for Spring Break
- 20 Jun – Midsummer Eve
- 30 Oct – All Saints Day
- 24 Dec – Christmas Eve
- 25 Dec – Christmas Day
- 27 Dec-6 Jan – Closed for Winter Break
CONTACT US OR BOOK A MEETING
Robert Almstedt
Customer Success Manager & Area Sales Manager Nordics
robert.almstedt@mercodia.com (+46) 72 292 15 08