Meet our Technical Support Team
Need help with assay setup, data analysis, troubleshooting, product documentation, or kit handling? Our Technical Support Team is here to assist.
Browse the resources below to find answers to common questions, access technical documentation, and troubleshoot assay-related issues. If you need additional support, please contact us directly.
Contact Technical Support
Contact Technical Support
Opening hours
- Mon – Fri
- 08.00-16.00 CET
- support@mercodia.com
Days when Technical Support is closed (2026):
- 1 Jan – New Year's Day
- 6 Jan – Twelfth Night
- 3 Apr – Good Friday
- 6 Apr – Easter Monday
- 30 April – Valborg
- 1 May – International Workers' Day
- 14 May – Ascension Day
- 15 May – Closed for Spring Break
- 20 Jun – Midsummer Eve
- 30 Oct – All Saints Day
- 24 Dec – Christmas Eve
- 25 Dec – Christmas Day
- 27 Dec-6 Jan – Closed for Winter Break
CONTACT US OR BOOK A MEETING
Robert Almstedt
Customer Success Manager & Area Sales Manager Nordics
robert.almstedt@mercodia.com (+46) 72 292 15 08